Heather Trafton is Senior Vice President of National Managed Service Organization Operations at Steward Health Care Network where she is responsible for leading both day to day operations and strategic planning for the accountable care organization and the health plans. She is recognized as a leader in the industry with exceptional knowledge and expertise in succeeding under risk-bearing contracts and payer-provider strategies. She has been instrumental in establishing innovative population health programs which have resulted in improved quality, lower total medical expense trends, improved care coordination and optimized MLR. Ms. Trafton has spent the past four years working at the intersection of technology and operations, she has implemented population health technologies that aggregate hundreds of disparate data sources, designed and implemented new care coordination platform to better support provider practices and partnered with several technology vendors to improve operational efficiencies. Ms Trafton practiced as a licensed PA for fourteen years prior to receiving her MBA from George Washington University.